We've probably all had the experience when doing online shopping. You think you got a great deal, then you get to the checkout cart only to be SOCKED with high shipping and handling charges. We don't do that.
Our shipping policy is simple and straightforward. If your purchase
amounts to less than $100, we charge you $8.00 to ship to a recognized
COMMERCIAL ADDRESS in the lower 48
US states via ground conveyance. A surcharge of $5.00 is applied
if your shipment is to a RESIDENTIAL ADDRESS.
If your order is over $100, we charge 6% for ground shipping to
the lower 48 states. So, for example, if you buy $150 worth of stuff,
we will charge you $9.00 to ship. Note that the same caveat applies
for COMMERCIAL vs RESIDENTIAL deliveries. If your order is delivered
to a home/residence, a $5.00 fee will be added.
Here are the exceptions and "fine print":
- It will cost more to ship your items if you are in Alaska, Hawaii
or any foreign country...including Canada & Mexico. Please
bear this in mind. We don't gouge on shipping, but we can't afford
to lose money on it either. If you have
any questions about this, please inquire BEFORE you buy.
- If you need it faster than ground, that will cost more. Next
day and two day service can be provided, but you'll have to foot
- Some items are very heavy and cannot go via traditional carriers...like
USPS, UPS, FedX, etc. Truck freight shipments will cost extra.
If an item has to go via truck freight, the description in the
store will note that and shipping costs will be added to your
- Some items are oversize/overlength, and they cost extra to ship.
Generally, any item shipping inside the USA or Canada that
is over 56" in length incurs additional shipping cost.
Again, if an item meets this criteria, we'll try to make note
it in the description in the store. Items we commonly sell that
are inclined to fit into this category are LINEAR RAIL and TSLOTS
EXTRUSIONS. For these items, we have the option for us to cut
your items into more manageable lengths. While there is a cut
charge, the savings on shipping will more than offset the cut
charge. And if you can plan ahead, you'll have the added benefit
of parts that are ready to use when you unpack them.
- Our store's automatically calculated rates assume packages will
be shipped to a recognized COMMERCIAL ADDRESS LOCATION. Residential
delivery is typically much more expensive, and we will need to
consider this factor in the shipping cost we charge. We will contact
you if we need to change the amount we charge for shipping because
of residential delivery.
- If you want to pick up your order from our North Carolina (Charlotte
area) warehouse in person, that's fine. But make arrangements
ahead of time so we can have your item(s) ready. And we'll require
proof of purchase and identification at time of pick-up.
Sales Tax Policy
We are required by law to collect state sales tax on ORDERS SHIPPED TO A NORTH CAROLINA ADDRESS. Currently, North Carolina's sales tax rate is 6.75%. We do not collect taxes for states and localities outside of North Carolina.
Our goal is to provide quality merchandise at bargain prices. Thinks of us as a specialized, online "flea market" for automation products!
We do our best to accurately describe the items we sell so you can make an informed purchase decision. That being said, the tradeoff is that sometimes the items we have are old, dusty, out of original packaging, etc. We will never knowingly sell something that is broken or otherwise defective. But it is also impossible for us to individually inspect and test every item. If you receive a product that does not work, we'll do our best to make things right. If possible, we'll exchange it for an identical or similar item. If that cannot be done, we will process a refund...but you must follow the guidelines below.
Goods may be returned only upon written consent and by obtaining a Return Material Authorization (RMA) number. Customers are responsible for RETURN SHIPPING COSTS in all circumstances...no exceptions. We reserve the right to charge a 15% restocking charge if you simply change your mind about an item, and returned goods must be in salable condition. Automation Overstock will willingly cooperate with any customer without customer expense to rectify an acknowledged error on our end. Customized items (like TSLOTS extrusions and linear rail that have been cut to length) are NOT returnable.
A Return Material Authorization is NOT a credit memo. RMA Authorizations are valid for 21 days from date of issue. No Returns are accepted without a Return Authorization Number. All returned material is subject to inspection and evaluation before credit is issued.